FAQ’s

Below, you’ll find an outline of MJTours’ Frequently Asked Questions. Please read these over before filling out the Brochure or Book Now Form. Please don’t hesitate to call with any questions or concerns. We’re here to serve you!

Do I need to purchase Travel Protection?

Moostash Joe recommends that you purchase a travel protection plan to protect you and your travel investment against the unexpected, so you can relax and enjoy your trip.  For your convenience, we offer a travel protection plan, provided by Travelex Insurance Services, that helps provide coverage for Trip Cancellation/Interruption, trip delay, baggage loss, theft or damage, medical expense and emergency evacuation coverage and more.  Please Note: The plan cannot be purchased after final payment. 

Click here to view the 360° Adult Group Premier Brochure.

Click here to view/download the 360° Adult Group Premier Policy which provides the full coverage term details, including exclusions and limitations. 

If you purchased the plan prior to May 1, 2021, please click here to view/download your state specific policy. If you purchased the plan between May 2, 2021 and September 30, 2023, please click here to view/download your state specific policy.

This is intended as a general description of certain types of insurance and services available to qualified customers through the companies of Zurich in North America, provided solely for informational purposes. Nothing herein should be construed as a solicitation, offer, advice, recommendation, or any other service regard to any type of insurance product underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company, 1299 Zurich Way, Schaumburg, IL 60196. Your policy is the contract that specifically and full describes your coverage, terms and conditions. Travelex Insurance Services Inc. CA Agency License #0D10209. Insurance coverages underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company (NAIC # 16535).

 

Health and Safety

Since starting operations in 1975, we have always focused on putting our travelers first in everything we do. Our number one priority has always been and will always be the safety and well-being of our guests. Rest assured, we are committed to mitigate the spread of any illness on our tours by rigorous daily cleaning, paying close attention to the sanitization of commonly touched areas, and by having hand sanitizer and disinfectant wipes available to all travelers. 

There are no limits to the capacity of our tours. We are confident that the extensive cleaning measures in place from our motorcoach partner, Arrow Stage Lines, will help mitigate the spread of any illness moving forward. 

Our cancellation policy remains an industry leader. The vast majority of our tours still allow our travelers the opportunity for a full refund up until the day before departure, for any reason. Please see each individual tour webpage or brochure for specific cancellation policies. 

The link below is a waiver which must be signed by all travelers prior to departure.

Moostash Joe Tours Waiver

The link below is a document acknowledging good personal health and must be signed prior to departure. 

Personal Health Release Form

The link below includes Arrow Stage Lines Cleaning and Disinfecting Procedures for helping to prevent the spread of germs on each tour and on all motorcoaches.

Arrow Stage Lines Cleaning and Disinfecting Procedures

The link below is a commitment from all International Motorcoach Group (IMG) members, which includes Arrow Stage Lines, to provide a clean environment for employees and guests while aboard all motorcoaches.

Clean Care Initiative International Motorcoach Group

We know the superior level of quality our customers expect when traveling with Moostash Joe Tours. Because our tours travel throughout the country where regulations differ from certain regions, states and/or vendors, there may be necessary substitutions in the itinerary of equal or greater value. Any update or change to the itinerary will be noted in the tour brochure sent with your final travel documents. We are committed to not compromise your first-class tour experience and high expectations.

I’ve made a deposit! What’s next?

For motorcoach only tours, you will receive your final travel documents approximately 6-8 weeks before departure which include the tour itinerary, luggage tag(s), departure and return times as well as your final invoice. Most due dates will be approximately one month before departure and are noted on your tour confirmation letter. For tours that involve air and cruise, you will be sent an invoice for final payment approximately one month before the due date. Final travel documents will be sent approximately 2-4 weeks before departure. 

How do I sign up for a tour?

You can now make a tour reservation in multiple ways! You can fill out the paper reservation form and return with your check, call us and we would be happy to walk through the process and make your reservation over the phone with a credit card or visit our website to see our most updated list of tours and make your tour reservation there using the “Book NOW” form. A $100 deposit confirms your reservation on most tours (please see individual tour brochure for exact deposit requirements). Your reservation will be confirmed with a confirmation letter upon receipt of your deposit. Please make checks payable to Moostash Joe Tours. We also accept debit cards and the following credit cards: Discover, Visa and MasterCard.

What can I expect when traveling with Moostash Joe Tours?

Moostash Joe Tours is the premier tour company in the Omaha Metro and surrounding area. Family owned and operated since 1975, our mission is to give you the highest quality tour and best travel experience. With over 45 years of experience in travel and tourism and over 150 tours each year to locations all over the world, we know you’ll find our itineraries to be innovative, adventurous and memorable. Let our dedicated office staff, attentive tour directors and professional drivers take care of all the details. From beginning to end, you’ll find our tours are the perfect way to take the stress out of travel!

Will I have to sit in the same seat the whole tour?

On motorcoach tours, seating is rotated daily at the discretion of the Tour Director to ensure each person enjoys equal parts of the motorcoach. It also helps you get to know the other travelers! 

How active are your tours?

Certain tours require more physical activity than others. Some sites visited have limited motorcoach access. Travelers should be in reasonably good health. Moostash Joe Tours requires that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance. Each situation is unique and every attempt will be made to accommodate your specific needs. Travelers needing special assistance or have dietary restrictions must notify Moostash Joe Tours at the time of booking. If you may be concerned about a tours activity level, please contact Moostash Joe Tours. 

What motorcoach company do you use and what should I expect?

Moostash Joe Tours uses Arrow Stage Lines exclusively. All motorcoaches are designed for ultimate comfort, superior safety and sleek styling equipped with restroom, video capabilities, individual electrical outlets and WIFI. (Please Note: WIFI connectivity is often disrupted, unavailable and slower than you are accustomed). The restroom on the motorcoach is there for your convenience. Our tours make a comfort stop every 2 to 2 1/2 hours. Arrow Stage Lines employs highly trained, courteous, professional drivers. Their number one priority is to ensure the safety of all of those on-board and all those on the road. 

What kind of meals are included?

Nobody gives you more great food and more included meals on your tour than Moostash Joe Tours! Most meals are served at a local favorite restaurant with either a set menu of a few different options or buffet-style. 

What kind of hotels do you stay in?

Moostash Joe Tours takes great pride in providing you with the best quality hotels. Each hotel is reviewed each year to ensure you are staying in clean, comfortable rooms with approachable, pleasant staff members. Many times, our hotel relationships and partners have spanned over decades! The majority of our hotel stays will be at Drury Hotels, Hampton Inn and/or Holiday Inn properties. Please see each individual tour brochure for the tours hotel list.  

What are your pick-up locations? Can I park my car?

Moostash Joe Tours offers four convenient pick-up locations for every tour. 

Fremont: Moostash Joe Tours, 1742 E 23rd Ave North

Omaha: Arrow Stage Lines, 4220 S 52nd Street

Lincoln: Sandhills Global Event Center, 4100 N 84th St (Lot K)
(Formerly known as Lancaster Event Center)

Norfolk: Norfolk Lodge & Suites, 4200 W Norfolk Ave

Each location offers free parking in a dedicated parking area. Other pick-up locations are also available en route depending on the tour itinerary. These include but are not limited to West Point, York, Grand Island & North Platte, NE; Avoca & Des Moines, IA; Yankton, SD & Rock Port, MO.

How many years have Moostash Joe Tours been in business?

In 2020, Moostash Joe Tours celebrated 45 years of taking thousands of satisfied customers to all corners of the world, including Australia, China, Germany, Switzerland, Ireland and the Caribbean. For the past 30 years, we’ve been taking folks all over the United States, too!

What is your refund policy?

We understand that unforeseen circumstances may arise. Moostash Joe Tours makes every attempt to recover the funds allocated to your specific tour. In most cases, a full refund of your deposit will be made if you cancel before the final payment due date (unless otherwise noted). Please see each individual tour brochure for the tour specific cancellation penalties. No shows will not be refunded.  

 

 

What are tour directors and step-on guides?

A professional Moostash Joe Tour Director will accompany you for the complete itinerary and is in full charge of all the details in order to make your tour more enjoyable. Moostash Joe Tours prides oursevles in the professionalism, experience and quality of our Tour Directors. Local step-on guides are also provided in some cities and/or areas to enhance your overall experience. 

Do you offer discounts?

Absolutely! Most of our tours offer an “Early Booking Discount” good for $50-$200 off per person! Please see each individual tour brochure for specific discounts and booking deadlines. We recommend getting your deposit in as early as possible as many of our tours sell out very quickly! 

What is luggage handling and what are luggage requirements?

Handling of one piece of luggage per person at hotels is included in the price of the tour (where available). You will also be provided a luggage tag to fill out and attached to your handled luggage. Please secure this to your bag before arriving to your tour. We also highly recommend you keep your carry-on bag the size of a small tote or soft-sided bag as there is very limited overhead room on the motorcoach. You are responsible for transporting your carry-on bag at all times. 

Passengers requiring additional luggage, such as CPAP machines and/or other small medical devices are welcome to travel with them as an additional carry-on. We recommend you do not leave these devices unattended during luggage handling procedures. You are responsible for handling this device to and from the motorcoach and will not receive an additional luggage tag. Passengers requiring mobility devices, such as wheelchairs and/or walkers must notify Moostash Joe Tours at the time of reservation. Electronic mobility devices such as scooters are not permitted for travel with Moostash Joe Tours.

Documentation, Religious Services, Suggested Dress

Documentation: When traveling outside the United States, a valid passport is required. We recommend your passport be valid for at least six months from the return date of your tour. When flying within the United States, a government-issued photo ID is required. When cruising, additional check-in documentation will be required.

Religious Services: We encourage you to attend the church or service of your choice while on tours if conditions and time allow. We are unable to make any special provisions of transportation to attend these services and will be on your own. Our mission is to help people discover the wonder and majesty of God’s creation through travel. 

Suggested Dress: Suggested dress is casual throughout the tour. We recommend packing and dressing in layers as weather conditions can fluctuate. In preparation for your tour, please check the area forecast for each destination to be traveled. 

Do you offer single and triple occupancy rates?

Single occupancy prices will be noted on each of the individual tour brochures and tour web page. Triple occupancy prices are also available upon request and subject to availability. 

Do I need to pay any gratuities while on the tour?

The gratuity will be provided for luggage handling services, step-on-guides and for all included meal functions. The traditional end-of-tour gratuities for your tour director and driver are not included in your tour cost. To reward them for their performance, this is handled individually, and not as a group. We recommend $4.00-$5.00 per person per day for both the tour director and driver (you may want to tip more for outstanding service). Some cruises and international tours may also suggest additional gratuities. If applicable, suggested amounts and additional details will be included in your final travel documents. 

What is Moostash Joe Tours Responsibility Statement?

Moostash Joe Tours acts as an agent for the passenger and other tour companies it represents. The above companies accept no responsibility for any loss, injury, or damage in respect to any person or property however caused. Moostash Joe Tours can accept no responsibility for losses or additional expense due to delays or changes in bus or other type service due to sickness, weather, strikes or any other extraordinary conditions. All such losses or expenses will have to be borne by the passenger. Moostash Joe Tours reserves the right to accept or withdraw any tour if circumstances demand it. The above company also reserves the right to vary itineraries or substitute facilities of equal or better value, if deemed necessary; and reserves the right to retain or decline membership to any person in this tour either before or during the trip. Expenses incurred to return home from the tour will be the responsibility of the individual. Participants may also be photographed or videoed for the purpose of promoting Moostash Joe Tours. Application for reservation on a tour indicates full acceptance of the foregoing conditions.

Testimonials

“We have been on two tours with Moostash Joe Tours and have really enjoyed them.” (Grand Canyon by Rail, 2025) – Doug & Jo, Belleville, KS